FAQs

We don't have free shipping. The cost of delivery depends on the total weight of the shipment and the order. For each country these rates are different, you will see the exact cost of delivery during the order placement.

Standard delivery: 3-7 business days (Monday through Friday)

We currently ship to all European Union countries.

• Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

For shipping outside of these countries, please reach out to our customer support through contact us form.

Shipments are reflected as RTO (returned to origin) under the following circumstances:

• Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
• The address could not be found because either it was incomplete or the pin code was wrong
• You or someone at your delivery address refused to accept the order

Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to the origin.

Delivery times may vary depending on the delivery location as well as the type of product you order. Normally, once you've placed your order, it usually takes 24 to 36 hours to process and mark it ready-for-delivery.

Depending on your order: different carriers such as PostNL, DHL, Raben, DACHSER, DPD, UPS and GLS are used.

We do our best to ship all products together, but some may ship separately due to different warehouses. In case of doubt, please contact us through 'contact us' form.

We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form.

If you wish to cancel your order, you can send an email or call customer support.

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through 'contact us' form for any modification of the order.

Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

You can purchase on our website using a debit, credit card, net banking or UPI. Additionally, we support IDEAL, Apple Pay, Google Pay, Paytm, and other wallets. You can choose these payment methods at checkout.

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

We currently only support the following currencies for charging our customers in their local currencies. If your credit or debit card use another currency, then you will be charged in EUR, depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.

Yes, we do accept returns subject to fulfilment of the following conditions:

• The item must have been sold on our online store
• The item shouldn't have been used in any way
• The item should have its original packaging with all the tags etc.
• The return or exchange request is made within 7 days of delivery.

To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

We do accept exchanges and they follow the same conditions as returns.

• The item must have been sold on our online store
• The item shouldn't have been used in any way
• The item should have in its original packaging with all the tags etc.
• The return or exchange request is made within 14 days of delivery

To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.

We provide only Exchange of items as per our exchange Policy. Before placing the order we suggest that you read our shipping and returns/exchange policy.

Yes, you can return your salon room furniture or other large item delivered on a pallet within 14 days of delivery. Please read the terms of return and exchange here:

No, for more details please read our returns & exchange policy. Or Feel free to contact our support agents through email or contact us form for more details.

Please contact us through 'contact us' form.

We currently don't have any physical stores under our brand name.

Yes, all products are covered by the manufacturer's warranty. In most cases it is 1 year, but there are exceptions and some products have a warranty period of 2 years.

Our customer service team is available throughout the week, all seven days from 11 am to 4 pm. You can reach us at email.

Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.